Return and Refund Policy

• All sales are final and there are no exchanges on modified units.

•All MODIFIED units are Special Order no returns or cancellations will be accepted once production has begun.

• Wineaire will not refund for express (NDA, 2nd day & 3rd day) shipments if not

delivered on due date.

• All returns must be postmarked within 15 days of the purchase date. No

Exceptions. All returns will incur a 25% restocking fee.

• All returns must be accompanied by a return merchandise authorization (RMA). To

receive an RMA, please send an email to info@wineaire.com with your name, order

number and reason for return. Items returned without an RMA will automatically be

refused and additional shipping costs will become the responsibility of the

customer. All returns must be requested within 5 days of receiving your order. All

return requests are processed during standard business hours M-F 7:30 am – 3:00

pm PDT.

• Units must be uninstalled, brand new, and free of any damage.

• Customers are responsible for the arrangement and cost of freight return.

• All returned items will be inspected upon arrival to the warehouse. Once the item

passes a thorough inspection, credit will be issued, which may take 3 to 7 business

days.

• No returns, No refunds or warranty on parts; including bottle probes.